Last updated: 9 September 2026
This privacy policy explains how Cullen Utilities Ltd collects, uses and protects your personal data when you contact us or use this website, and sets out your rights under UK data protection law.
Cullen Utilities Ltd (we, us, our) is the data controller responsible for your personal data. We are a company registered in England & Wales (company no. 10710354). Our registered office is Larkrise, Spellbrook, Hertfordshire, CM23 4BA. You can contact us about this policy or your data at admin@cullenutilities.co.uk or 020 3518 0495.
We collect information you give us directly, for example when you complete an enquiry or quote request, email us, or call us. This may include your name, company, email address, telephone number and any details you provide about your enquiry or project.
We also collect limited information automatically when you visit this website, such as your IP address, device and browser type, and how you use the site. This is collected through cookies and similar technologies (see Cookies below).
We use your personal data to respond to your enquiries and provide quotations; to carry out and administer works and services you or your organisation engage us for; to manage our relationship with clients, contractors and supply-chain partners; to operate, maintain and secure this website; and to comply with our legal, regulatory and health-and-safety obligations.
Under UK GDPR we rely on: your consent; the performance of a contract (or taking steps at your request before entering into a contract); compliance with a legal obligation; and our legitimate interests in operating and promoting our business, provided these are not overridden by your rights.
This website uses essential cookies required for it to function, and may use analytics cookies to understand how the site is used. You can control or delete cookies through your browser settings; disabling essential cookies may affect how the site works.
We do not sell your personal data. We may share it with trusted service providers who help us run our business and this website (for example our website host), with clients and supply-chain partners where necessary to deliver works, and with authorities or advisers where required by law. Where our suppliers process data outside the UK, we take steps to ensure it is protected by appropriate safeguards.
We keep personal data only for as long as necessary for the purposes above, including to meet legal, accounting, contractual and health-and-safety requirements. When it is no longer needed we securely delete or anonymise it.
You have the right to access your personal data; to have inaccurate data corrected; to have data erased; to restrict or object to processing; to data portability; and to withdraw consent where we rely on it. To exercise any of these rights, email us at admin@cullenutilities.co.uk.
We use appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access.
If you have a concern about how we handle your data, please contact us first. You also have the right to complain to the Information Commissioners Office (ICO) at ico.org.uk or on 0303 123 1113.
We may update this policy from time to time. Any changes will be posted on this page with a revised last updated date.
Cullen Utilities Ltd, Larkrise, Spellbrook, Hertfordshire, CM23 4BA. Email: admin@cullenutilities.co.uk. Phone: 020 3518 0495.